BPM (Business Process Management) is not for everyone and definitely not for every project. But, there are cases where it is irreplaceable, for example a process that repeats often and needs a great audit trail and reporting capabilities.
How to be sure you need a BPM tool? Your starting point should be the analysis of your business strategy and defined goals including an audit of your needs in a complex and dynamic environment. BPM Specialists at Agency04 can help you in thinking this through.
We partner with the leading enterprise open source company Camunda for our BPM cases and we love them!